Behind the Scenes with the BCC Tech Team

For bus HVAC systems, installation is only part of the story. Long-term performance depends on the support that follows, and that journey starts with BCC.

In this behind-the-scenes look, we highlight the many roles BCC’s Technical Support Team plays to help OEMs, dealers, and fleet operators gain maximum value from their HVAC systems.

How Our Technical Support Team Keeps Fleets Moving

One of the most vital roles in keeping fleets running season after season belongs to BCC’s Technical Support Team. Their work includes:

• Verifying performance with inspections and audits
• Coordinating support with OEMs and dealers
• Providing training for technicians and operators
• Troubleshooting through the hotline and remote support
• Supplying tailored resources and follow-up guidance

Together, these efforts are what give customers the reliable performance and peace of mind they count on from BCC.

Inspections and Audits

The reliability of any HVAC system starts with early checks. At BCC, this process differs by product type:

• Transit bus products get a pre-delivery inspection by a BCC dealer before they leave the OEM or go to the customer. This makes sure the HVAC system is ready for service.
• Split system products are supported by BCC field service representatives and engineers during setup. After installation, the customer carries out a post-line inspection to verify the system is working as expected, with follow-up from BCC’s Technical Support Team as needed.

Beyond the first steps, proactive audits stop small issues from turning into big problems. BCC field service checks evacuation, dehydration, charging, and other key practices to ensure system integrity. This means fewer breakdowns, lower repair costs, and more time on the road.

Transit Bus Products: Building Confidence from Day One

For transit bus HVAC systems, pre-delivery inspections ensure the system is built and integrated properly, while BCC field service evaluations provide a second layer of assurance before the bus is released. This two-step process reduces the risk of early failures, builds operator confidence, and sets the stage for long-term reliability.

Split System Products: Hands-On Support During Setup

Split system products require a different approach. During initial implementation, BCC field service representatives and engineers work closely with customers to guide installation and system testing. Customers complete post-line inspections to confirm the system is operating as expected. BCC then provides follow-up support to help fine-tune performance and address any questions.

OEM and Dealer Coordination

With more than 375 dealers around the world, BCC leverages a wide network to support systems after installation. Depending on the size of the project, assistance comes either directly from BCC or through the dealer network, ensuring consistent, responsive service wherever fleets operate.

Training for Technicians and Operators

Training is a cornerstone of long-term performance. BCC equips OEMs, fleet operators, and technicians with practical skills such as system installation, refrigerant flow, electrical schematics, and use of diagnostic software. Since many technicians may have never received formal HVAC training, these sessions provide the knowledge needed to perform faster diagnostics and more accurate repairs.

Remote Troubleshooting

When issues arise, BCC’s Technical Support Hotline connects customers with experts who can diagnose and resolve problems without being on site. By collecting data such as pressures, temperatures, and system history, BCC guides technicians through troubleshooting step by step. And if a solution can’t be reached remotely, a local field service professional is involved promptly to provide further assistance or hands-on support.

Resources and Follow-Up Support

To get technicians on the road to success, BCC provides helpful manuals and other support materials for each system. And because questions don’t stop after installation, our Technical Support Team follows up to make sure operators have everything they need to keep HVAC systems running smoothly.

Dedicated to Customer Success

What truly sets BCC’s Technical Support Team apart is how deeply they care about customer success. While they’re great at fixing problems, their main mission is to make sure every system keeps performing year after year. Whether it’s inspections, hands-on training, troubleshooting, or proactive audits, our Technical Support Team shows up with the know-how that keeps fleets out of the shop and the dedication that gives customers confidence over the long run.

Ready to Protect Your System’s Performance for Years to Come?

Whether you’re rolling out new vehicles or keeping fleets road-ready every day, BCC’s Technical Support Team is your partner in long-term performance. With BCC by your side, you can extend system life, cut downtime, and keep buses moving. Contact us today and let’s make sure your operation never misses a beat.